Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at office@mhnutrition.eu. Please note that returns must be sent to the following address: 40 Tsar Simeon I St., Burgas, Bulgaria

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at office@mhnutrition.eu.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and put it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal care goods (such as cosmetic products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period for the EU
Notwithstanding the above, if the goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and we will let you know whether the refund is approved or not. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at office@mhnutrition.eu.